When I pressed Ticketmaster to comment on why event tickets come with so many extra fees, a representative simply referred me to its Ticketing page. Here, the company explains all the wonderful benefits you, the customer, receive for paying fees, including better customer experience and stronger measures against scalpers.
Ticketmaster explains that fees are added after the ticket price is displayed. But what, exactly, are the fees ticket buyers can expect to pay? The company breaks down its fees this way :. Service fee: Also known as a convenience fee, this charge is applied to each ticket and varies according to the particular event and agreement with the client. Processing fee: In addition to the service fee, a single processing fee is applied to each order regardless of the number of tickets per order.
This charge offsets some of the cost of ticket shipping and handling, as well as support. If you buy tickets at the box office, this fee may not be applicable Ticketmaster notes that order processing costs may be lower than the fee, in which case it earns a profit. Delivery fee: There is also a charge to deliver tickets, which varies depending on the method, such as U.
Taxes: Ticket buyers are required to pay city, state and local taxes, when applicable. Service Fee and Order Processing Fee In almost all cases, Ticketmaster adds a service fee also known as a convenience charge to the face value price, or in the case of a resale ticket to the listing price, of each ticket.
Delivery Fees Delivery options are determined by our clients and can vary from event to event. Facility Charge Each client decides whether to include a facility charge on ticket purchases. Taxes City, state, and local taxes provincial and Federal Goods and Services taxes in Canada are typically included in the face value of the ticket or in the fees.
URL Name. Helpful Links. Our Network. About Us. Get Our App. By continuing past this page, you agree to our Terms of Use. Preferred Language. So Ticketmaster is generally selling tickets on behalf of their clients including artists, teams, venues, and promoters, though in some rare instances TM may own a small number of tickets as part of our services contract with the individual client.
TM clients typically set the face price of their tickets. Whether it's for the purchase of a ticket or merchandise, the portion TM keeps helps provide the distribution and access network used by fans and clients and, considered with other revenues, earn a profit.
Note: Any extra facility charges are not for or from Ticketmaster; TM simply collects them for venues at their direction. The face price also known as the established price or base ticket price ordinarily is set by our clients. In most circumstances, Ticketmaster sends the amount it collects on the face price of the tickets to its clients, less certain expenses that Ticketmaster may incur on their behalf. In certain circumstances, for example where Ticketmaster presents "all-in-pricing", Ticketmaster may retain some portion of that face price for its services and remit the balance to the client.
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