As there is potential for deliveries to be fulfilled outside of normal working hours, this delivery option is not suitable for deliveries to hospitals or businesses. Due to the fragile nature of our alcohol hampers and flower bouquets, we are unable to ship these using our Pickup Location delivery service. Deliveries will arrive at your specified Pickup Location within working days excluding weekends and bank holidays from the dispatch date.
Our Pickup Location delivery service is fulfilled by Hermes ParcelShop , who use local lifestyle couriers; this makes things more convenient for you as local couriers can deliver any time up to pm to your local pickup location. Orders placed before am will normally be dispatched the same day - otherwise, they will be dispatched on the next working day to your specified Pickup Location excluding weekends and bank holidays. You or a representative can collect your parcels with the following forms of ID of the Recipient :.
Orders containing personalised sleeves are currently unavailable with our Named Day service. Named Day Deliveries are fulfilled by Parcelforce and are delivered between am and pm Monday - Friday excluding bank holidays or am to pm Saturdays.
To receive your chocolates the via our Named Day Delivery service, you will need to place your order before pm Monday - Friday. Named Day Delivery orders placed after this time, or on a Saturday or Sunday, will not be delivered until the following working Tuesday.
For Saturday deliveries please select the Named Day Delivery option and choose the appropriate Saturday from the calendar pop-up in the checkout. If you are not going to be home within delivery hours, the courier will leave a calling card for you to rearrange a suitable time and date.
If you know that nobody will be home during delivery hours, we would recommend delivery to an alternative address instead. If your goods become unsuitable as a result of non-delivery for example, exceeding their best before date , we cannot accept liability.
Orders containing Gift Wrap are currently unavailable with our Named Day service. To track your order, simply follow the link in your dispatch email or call our advisors on Due to the remote nature of some locations, there are some postcodes within the UK to which we unfortunately cannot offer our Named Delivery services.
Deliveries to these postcodes will instead be made via our Standard Delivery service, and will arrive within 7 days excluding Sundays and bank holidays following the dispatch date. Orders placed before am will usually be dispatched the same day. Using the form below, please enter the first part of a valid UK postcode, then press the submit button. For example, DE Having Trouble? View the full postcode list. We can only deliver items containing alcohol products to mainland UK addresses via our Named Day Delivery services.
Please remember that it is an offence to purchase or attempt to purchase alcohol if you are under the age of Due to the fragile nature of these items, we are unable to offer International Delivery on orders containing these products. For select products from our personalised range, you will need to place your order before pm midday Monday - Friday, excluding bank holidays to receive your product the next working day. Thorntons flowers are only available via Named Day Delivery service and will be fulfilled between am and pm Monday - Friday excluding bank holidays and am and pm Saturday.
We are currently unable to offer Standard, International or Same Day delivery on orders containing flowers. Please note that if additional products, including gift cards, are ordered along with flower bouquets, these will all be delivered on the same day but not at the same time, as they are dispatched via different couriers.
Flowers can be delivered via our Named Day service almost anywhere in mainland UK subject to availability. Sign up for an account and receive an address you use when ordering online with American companies. Order from Thorntons as normal, but under shipping address, enter the Shipito address. Your order will then turn up at their facilities, The nice thing is that Shipito will automatically let you know your goods have turned up.
The items are processed — pictures taken and package consolidation — and then shipped out to you. Shipito will include extra protection to ensure products are safe in transit. The last thing to do is select which carrier you want to use for delivery to your International Location. Please turn it on so that you can experience the full capabilities of this site. To track your order, just call our one of our Chocolate Advisors on , or submit a request through the contact us form How Do I Amend My Order?
To make a change to your order, you can call one of our Chocolate Advisors on , or submit a request through the contact us form. To cancel an order, please submit an order cancellation form. All returns are subject to our terms and conditions. You will be notified of the progress of your cancellation once we have received the form.
If you have further queries, call our one of our Chocolate Advisors on , or submit a request through the contact us form. What is the Thorntons returns or exchange policy? Where goods are able to be returned in their original and saleable condition an exchange, refund, second-purchase discount or credit note may be available.
Damaged or opened products will not be permitted unless there is an issue with the product or delivery service quality. A valid sales receipt must be available for refunds or exchanges. We reserve the right to refuse refunds, exchanges, second-purchase or credit note on perishable food items under the Consumer Right Act in certain circumstances.
These may include, but are not limited to; high value orders which we believe to be fraudulent or with the intent to cause damage to the goods purchased , international orders, orders where-by the product has been purposefully damaged. How can I find my nearest Thorntons store? You can find your nearest store by using our store locator and searching for your postcode or town. Who Will Deliver My Order? If you order using our Standard Delivery service, your products will be delivered via Hermes, who use local lifestyle couriers to ensure that products can be delivered quickly and safely to your door.
As Hermes can deliver up to 9pm, this is not a suitable service to deliver to business addresses. If you place an order to an international address, your product will be delivered by UPS International. You can find more information on our delivery information page.
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